Your booking confirmation email is not your card. You must enter your 8-character code into the Copenhagen Card City Guide app before visiting any attraction. Miss this step and you won’t get in anywhere.
Download the Copenhagen Card City Guide app — free on iOS (App Store) and Android (Google Play). This is the only app the card works with.
Look for the 8-character reference code in your booking confirmation email. It will be in the format ABC12345 or similar. This code is different from your booking number.
Open the app, go to “My Cards” and enter your 8-character code. The app will confirm your card details. Do not tap Activate yet — this starts the timer immediately and cannot be undone.
When you are at your first attraction or ready to use transport, tap Activate and swipe to confirm. The hours count from this moment — not from purchase. Your code is valid for up to 24 months from purchase.
Show the QR code in the app at each attraction entrance and tap it on transport validators. One scan per attraction — re-entry is not possible. The app works offline once activated.
If you bought multiple cards in one order, they will all activate simultaneously. You cannot stagger activation times. Buy separate orders if your group starts on different days.
Each attraction can only be visited once per card. Re-entry is not possible. Plan your visit accordingly — especially for places like Tivoli Gardens where you might want to return in the evening.
Infants aged 0–2 do not need a card for attractions or transport. Children aged 3–11 need their own child card. You cannot add children to an existing booking.
Each person needs their own card. The QR code is personal and tracks individual usage. Sharing a card between multiple people will not work.
Tivoli rides, restaurant discounts, and some seasonal attractions are not covered. Some venues require advance booking even with the card.
Activation cannot be undone or paused. The timer starts immediately and will count down whether you use the card or not. Contact customer service within 24 hours for a possible refund, but this is not guaranteed.
Yes, once activated, the app works offline. However, you need internet connection to initially download the app and activate your card. After activation, the QR code will work at all venues without internet.
You cannot use the card without the app on your phone. Carry a portable charger or power bank. Screenshots of the QR code will not work — it must be the live app.
Your 8-character code is valid for up to 24 months from purchase. You can buy well in advance and activate when you arrive in Copenhagen. The countdown only starts when you activate, not when you buy.
No. Each attraction can only be scanned once per card. If you leave and want to return the same day, you will need to buy a separate ticket. This applies to all venues including Tivoli Gardens.
Most attractions accept walk-ins with the card, but some require advance booking: Palm House, Home of Carlsberg, Museum of Illusions, IKONO Copenhagen, and the Planetarium. The card covers entry but not the timed slot.
Free cancellation up to 24 hours before use — activated cards are non-refundable.
Buy the Copenhagen Card →